Ameriprise Financial

Ameriprise Financial

Senior Manager - UX Research

Minneapolis, Minnesota · Senior · Part-time

No sponsorship$122k-$168kDetected 22 days ago
Data AnalysisA/B TestingFigmaAdobe Creative SuiteUX ResearchUX DesignProject ManagementBrand StrategyExcelResearchCommunicationCollaborationPublic SpeakingMicrosoft Office

About the role

  • Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients.
  • Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.
  • Job Description Ameriprise Financial is looking to add a Senior Manager - UX Research to the team!

Responsibilities

  • Lead the end-to-end research process on behalf of cross-functional teams and business stakeholders in support of ongoing experience strategies and roadmaps.
  • Identify, lead, and delegate qualitative and quantitative user research projects by managing and executing the most strategic parts of the research process from scoping, planning, recruiting, and execution to analysis and delivery of results for projects occurring throughout the digital product development life cycle.
  • Act as a leader in usability and end-user advocacy, providing feedback on design concepts, discovery roadmaps, or measurement strategies monitoring digital experiences.
  • Analyze results and deliver research findings to senior stakeholders utilizing powerful storytelling to convey actionable research insights influencing strategic business directives.
  • Guide the collaboration with Product, UX design, UX content, UX strategy, and technology partners to create and refine experience artifacts such as journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture models based on insights captured through research and workshops with subject-matter experts and end users.
  • Effectively manage the User Research team including capacity and operations ensuring knowledge sharing and cross-training of team members to effectively support the business and execute on all research deliverables.

Requirements

  • Bachelor's Degree or equivalent
  • 7+ years of broad experience with highly complex web sites and software applications from a user-centered standpoint.
  • Experience being a direct or indirect leader and mentor to UX professionals.
  • Experience conducting end to end qualitative or quantitative research across mobile and desktop platforms.
  • Strong written and verbal communications skills, including the ability to clearly articulate research results and findings into powerful presentations utilizing storytelling.
  • Experience working with industry standard research and data analysis tools (e.g. Qualtrics, UserTesting or similar, Glassbox or similar, Adobe Target or similar.)

Nice to have

  • Experience with user centered principles and techniques including design sprints, co-creation methods, behavioral design and research, service design and research.
  • Experience working with industry standard visualization and presentation tools (e.g. Adobe Creative Suite, Figma, PowerPoint, Excel, etc.)
  • Proficiency in statistical analyses (hypothesis testing, t-test, ANOVA, chi-square, correlation, regression) and how to communicate significant findings, effect sizes, coefficients.
  • Fundamental understanding of project management and business process management concepts.
  • Knowledge of agile project processes, and ability to work alongside and within those processes.
  • Ability to review secondary research, competitive insights, or external evaluations to influence research planning and strategy.
  • Previous UX experience in financial services, financial technology solutions, and financial firm-to-client service models.
  • In-Office Collaboration

Compensation

  • The estimated base salary for this role is $122,400 -168,300/year.
  • We have a pay-for-performance compensation philosophy.
  • Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location.
  • In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.
  • Full-Time/Part-Time
  • Exempt/Non-Exempt

Company info

  • About Our Company
  • We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.
  • We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.
  • Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Equal opportunity

  • Ameriprise Financial is an equal opportunity employer.
  • If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Visa & Work Authorization

  • Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
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This listing is sourced directly from Ameriprise Financial's careers page and normalized into a canonical job model.