Unisys

Tech Service Desk

Salt Lake City, UT, United States of America

Sponsorship not specifiedDetected 13 days ago

ExpressCustomer SupportMicrosoft Office

About the role

We're committed to supporting work-life balance and investing in your future success.
This allows us to get to know you better and provide a more engaging and convenient interview experience.
We appreciate your understanding and look forward to connecting with you virtually! #LI-JV1 This role may require access to export-controlled commodities and technology.

1st Level telephone and other media contact support.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Perform appropriate diagnostics to initiate problem management workflow process.
Support multiple clients through customer service professionalism and insight.
Champion, implement or support change.
Identify process efficiencies within the Service Centre and to take corrective action to implement change.
Discover and document process and procedures which need to be published to the team or on the Knowledgebase.

1-2 years of related experience.
Working knowledge of data and voice network concepts
Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!

export control regulations, applicant should be eligible for any required authorizations from the U

This listing is sourced directly from Unisys's careers page and normalized into a canonical job model.