Axon
Sr. Product Operations Manager
Scottsdale, Arizona, United States · Senior
Sponsorship not specifiedDetected 4 hours ago
ComplianceProject ManagementSalesOperations ManagementCustomer SuccessRoboticsCommunicationProblem Solving
About the role
- We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
- Like our products, we work better together.
Responsibilities
- Own product quality and field performance across our product portfolio, including quality metrics, field benchmarks, RMA thresholds, defect tolerances, escalation paths, and corrective action playbooks
- Lead root cause analysis and corrective action efforts for complex product issues, partnering with Engineering, Product Management, Operations, Finance, and Customer Success to resolve high-impact issues with clear customer and business value
- Manage sustaining engineering and post-launch optimization efforts that improve product reliability, reduce customer pain points, and strengthen field performance over time
- Set product and lifecycle strategy in partnership with the Product Management lead, including SKU architecture, product specifications, end-of-life planning, and portfolio decisions across current and future product lines
- Set SKU, pricing, and bundle architecture in partnership with the Product Management lead for our product lines, including hardware configurations, software tiers, accessories, service bundles, fleet offerings, and broader ecosystem integrations
- Model product economics, including CoGS, margin, demand, and financial impact of proposed sourcing, design, pricing, and bundling decisions
- validate ROI and set target economics for future production runs
- Drive cost reduction initiatives across sourcing, component redesign, and system-level redesign, identifying opportunities early enough to influence production ramp and long-term profitability
- Build commercial and sales operations readiness for new product launches and new markets, including pricing authority, deal desk workflows, channel processes, commercial escalation paths, contracts, sales tools, and system readiness before launch
- lead rapid iteration and corrective action in real time
Requirements
- Bachelor's degree in a technical field or business, or equivalent work experience
- 5+ years of relevant Product Operations Management experience ideally working with technology in an operational environment.
- Experience working with engineers to balance scope, time to market, and functionality, making tough trade-offs using qualitative, quantitative, and many times incomplete data
Nice to have
- Experience working directly with governmental agencies (Local, State or Federal)
- Degree in a STEM Field
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
- Don't meet every single requirement?
- We think big with a long-term view because we want to reinvent the world to be a safer, better place.
- Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description.
- You may be just the right candidate for this or other roles.
Skills
- Join Axon and be a Force for Good.
- Life at Axon is fast-paced, challenging and meaningful.
Compensation
- Competitive salary and 401k with employer match
Benefits
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Company info
- Travel onsite to customer locations to de-escalate critical situations, build confidence, and serve as a credible technical and business resource for customers and internal stakeholders
Visa & Work Authorization
- ardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status
This listing is sourced directly from Axon's careers page and normalized into a canonical job model.