Zollmedicalcorp

Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations

Pittsburgh, PA

Sponsorship not specified$19k-$23kDetected 19 hours ago
CRMCustomer SupportFDA RegulatoryMedical DevicesCommunicationMicrosoft Office

About the role

  • This role will be essential in identifying and analyzing system and user problems and reporting accordingly.
  • Currently targeting second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx.

Responsibilities

  • Ensure adherence to regulatory guidelines in product support activities.
  • Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.
  • Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.

Requirements

  • Availability to cover 24/7 on at least one weekend day is required.
  • Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
  • Ability to adapt to and learn new technologies and products quickly.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Nice to have

  • LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
  • HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
  • TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
  • Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.
  • Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.
  • Stay current with product updates, technical specifications, and troubleshooting requirements.
  • Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.

Skills

  • On any given day, clinicians utilize these
  • Exceptional customer service skills and empathy for direct patient contact.

Compensation

  • For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

Company info

  • Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
  • ZOLL is a fast-growing company that operates in more than 140 countries around the world.
  • Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
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This listing is sourced directly from Zollmedicalcorp's careers page and normalized into a canonical job model.