Stitch Fix

CRM Marketing Manager

Remote, USA

Sponsorship not specified$95k-$158kDetected 1 day ago

Machine LearningData AnalysisData ScienceLLMsProject ManagementWritingCRMCustomer SupportLeadershipCollaborationMentoring

About the role

The CRM team at Stitch Fix is responsible for strengthening client relationships, maximizing customer lifetime value, and driving long-term retention through data-driven personalization.

Strategize and execute comprehensive, cross-channel lifecycle and transactional programs (including Email, App Push, SMS and Packaging Inserts) to drive customer engagement and loyalty.
Own and optimize the end-to-end planning and development workflow for CRM marketing initiatives, ensuring rapid execution and agile adaptation based on performance data.
Collaborate cross-functionally with Creative, Product, Engineering, and Customer Service stakeholders to build a seamless customer journey and elevate the role of our Stylists in our content strategy.
Leverage advanced data analytics and insights to design personalized CRM programs at scale, identifying new growth opportunities and mitigation strategies for churn.
Leverage generative AI tools (e.g., ChatGPT, Gemini, Copilot) to accelerate copywriting iteration, brainstorm campaign concepts, and optimize workflow efficiencies.
Optimize and evolve our programs in partnership with ESP, and other CRM enablement platforms, to build, launch, and monitor complex customer journeys
As we build the future of personalized shopping, we're equally committed to building yours.

5+ years of experience in CRM marketing, with a dedicated focus on e-commerce lifecycle strategy.
Proven expertise managing multi-channel campaigns, specifically utilizing Push notifications and SMS alongside traditional CRM tactics.
Experience leading projects and mentoring junior team members or external vendors to ensure successful campaign delivery.
Strong cross-functional collaboration and project management skills, with the ability to navigate complex stakeholder relationships across technical and creative teams.
Data-driven mindset with a strong understanding of how to design, test, and optimize high-scale marketing programs using consumer insights and empathy.
Familiarity with modern AI collaboration tools (such as ChatGPT, Copilot, or equivalent LLMs) to enhance daily productivity and content creation workflows.

Experience working within apparel retail or subscription-based business models.
Applicants should apply via our internal or external careers site.
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At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
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$94,900 - $158,000 USD
This role will receive a competitive salary and benefits.
The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance.This position is eligible for an annual bonus depending on employee and company performance.

In addition, the position is eligible for medical, dental, vision, and other benefits.

This listing is sourced directly from Stitch Fix's careers page and normalized into a canonical job model.