Google Operations Center

Tech Process Specialist (Marketing Operations) - Marketing

IN-GUR-TIP2, IN · Mid

Sponsorship not specifiedDetected 62 days ago

HTMLCSSSQLJiraStakeholder ManagementCustomer SupportCommunication

About the role

You are responsible for maintaining ticket board hygiene and ensuring that routine inquiries are resolved through existing documentation and standard procedures.
Your primary goal is to ensure service consistency and protect Engineering and SME (L2) time by resolving technical queries at the first point of contact.

Ticket Board Ownership: Maintain end-to-end hygiene of the global ticket board
Manage the YAQs queue: Triaging incoming YAQs (internal question and answer platform), validating requirements, and providing accurate resolutions.
Feature Integration: Perform testing for new Gamma and GNP features to ensure quality and functionality.
Access Provisioning Support: Assist with routine access requests for internal users via Sphinx and Lantern protocols.
Campaign Lifecycle Support: Execute technical checks during the planning and development stages to ensure seamless campaign launches.
Experience & Operations: 5+ years in Marketing Operations, Technical Support, or Campaign Management, with proven experience in ticket triage and maintaining strict SLA hygiene (e.g., Buganizer or Jira).

Expert Coding: Advanced proficiency in HTML and CSS for resolving rendering and simulation issues, alongside the ability to execute Google Appscript for process automation.
Diagnostic Proficiency: Expert-level ability to navigate and utilize internal technical tools such as Buganizer (issue tracking), Sphinx (access), YAQS, and CodeSearch.
Advanced proficiency in HTML and CSS for resolving rendering and simulation issues, alongside the ability to execute Google Appscript for process automation.
Expert-level ability to navigate and utilize internal technical tools such as Buganizer (issue tracking), Sphinx (access), YAQS, and CodeSearch.
Bachelor's degree in Computer Science, IT, Engineering, or a related field, with excellent written and oral English skills for stakeholder interaction.

Familiarity with the end-to-end campaign lifecycle (Planning -> Development -> QA -> Launch).
Experience in a 24x5 high-volume operations environment.
Ability to contribute to help site updates and the creation of internal knowledge repositories.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity!

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Intermediate proficiency in SQL for data querying, ticket trend reporting, and monitoring overall tool health.

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.
We work hard, we play hard, and we want you to join us!

ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec

This listing is sourced directly from Google Operations Center's careers page and normalized into a canonical job model.