Biogen
Sr. Supervisor, Customer Support- Specialty
Research Triangle Park, NC, USA · Senior
Sponsorship not specified$87k-$113kDetected 20 hours ago
Project ManagementPerformance ManagementEmployee RelationsCustomer SupportLeadershipCommunicationProblem SolvingMentoring
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odds of building a lasting career here
48Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
14 transfer filings in the last year, covering 14 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This position will be expected to work an 8-hour shift between 8:30 am and 8:00 pm EST.
- Effective management of employee relations issues.
- As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
Responsibilities
- Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets.
- Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise, and timely manner. Support Change Management principles through the ability to pull through key themes through all activities.
- Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets. Asses environmental signals, and potential impact to strategy, recommend mitigation plans.
- Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics.
- ability to cascade communications appropriately and effectively coach and develop employees
Requirements
- 3-5 years leading large teams and driving performance targets for multiple geographies
- Excellent communication skills with the ability to adapt style according to demands of the audience
- 1-3 years' experience leading and driving performance targets for a team
- experience with Contact Center operations
- Essential Skills and Qualifications Required:
- Excellent communication skills with the ability to adapt style according to demands of the audience; ability to cascade communications appropriately and effectively coach and develop employees
- Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation, and leadership skills
Nice to have
- Bachelor's Degree required
- Advanced Degree preferred
Compensation
- Tuition reimbursement of up to $10,000 per calendar year
- Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Benefits
- Medical, Dental, Vision, & Life insurances
- Paid Maternity and Parental Leave benefit
- Education: Bachelor's Degree required
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Employee stock purchase plan
- Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Company info
- We are a global team with a commitment to excellence, and a pioneering spirit.
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 401(k) program participation with company matched contributions
This listing is sourced directly from Biogen's careers page and normalized into a canonical job model.