Swap Commerce

Senior Solutions Engineer

Austin, Texas · Senior

Sponsorship not specifiedDetected 55 days ago

JavaScriptPythonRESTSalesLogisticsAdaptabilityDemand Planning

About the role

This is a senior individual contributor role at the heart of Swap's US commercial motion, with a primary focus on the Agentic Storefront, our most strategically important product and the one driving our largest deal sizes.
The Agentic Storefront is a genuinely new kind of product, and that's what makes this role interesting.
You'll be helping e-commerce leaders understand what an AI-powered commerce experience means for their business, while giving their technical teams the confidence to move forward.

Own the technical win on Agentic Storefront deals - leading discovery, shaping the solution narrative, and building genuine technical credibility with both e-commerce and engineering stakeholders at prospect accounts
Lead integration scoping conversations - working with merchant technical teams on API connectivity, platform dependencies, implementation planning, and third-party integration requirements
Be a reliable, trusted technical partner to US-based AEs across the full product suite
Scope and support proof of concept and pilot engagements where needed
Contribute to internal enablement - helping document and evolve technical positioning as Swap's product portfolio grows
Familiarity with the e-commerce ecosystem - you understand how online retailers think, who the stakeholders are, and what drives their decisions. Experience in e-commerce SaaS (platforms, CX, marketing tech, or adjacent) is valued
We are committed to building a team with a variety of backgrounds, skills, and views.

5-7 years in a pre-sales, solutions engineering, or sales engineering role at a B2B SaaS company
Prior experience with JavaScript, Python, or similar is a strong signal
Experience in e-commerce SaaS (platforms, CX, marketing tech, or adjacent) is valued
Adaptability - you can hold context across multiple products and buyer profiles and stay effective across all of them
The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

Direct experience selling or supporting AI or agentic products
Background in a high-growth or scale-up environment where the scope was broader than the job title suggested
Exposure to post-purchase, fulfilment, or logistics technology
Familiarity with structured sales methodologies (MEDDPICC or similar)
What This Role Is Not
We think it's worth being honest about a few things:
Not a demo-led role.
Demos sit primarily with the AEs at Swap.

Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

This listing is sourced directly from Swap Commerce's careers page and normalized into a canonical job model.