Homebase
Customer Support Representative (Hybrid)
Houston
Sponsorship not specifiedDetected 21 days ago
RecruitingCustomer SupportCommunicationCollaboration
About the role
- At Homebase, you'll join a team that's bold, fast-moving, and obsessed with helping small businesses thrive.
- Comfort with modern tools, including AI-powered systems, helps the work move faster and smarter, alongside a strong sense of ownership and openness to feedback.
Responsibilities
- Accurately document customer interactions and outcomes in internal systems
- Ability to manage time, stay organized, and adapt in a queue-based environment
- We build with empathy, act with urgency, and take big swings that drive real-world impact.
- Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
- We're not just building an app-we're building unstoppable teams.
- 🎯 Own Your Impact - Think big, focus on what matters, and make decisions you stand behind.
- That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.
Requirements
- That's why Monday-Thursday are our required in-office days-a time to move faster as a team, build deeper connections, make better decisions, and build together.
Nice to have
- 1-3 years of customer service, support, sales, or call-center experience (SaaS experience is a plus, not required)
- Payroll, time tracking, or financial software experience is a plus
Skills
- Tuesday, August 11, 2026
- 📍Your Impact Starts Here
- Empathy, clear communication, and curiosity show up in every interaction-whether over chat, phone, or email.
Benefits
- 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
- 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
- ⏰ Flexible Time: 20 days PTO + company holidays
- 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
- 🛡️ Protection Plans: Life insurance + short/long-term disability coverage
- 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
Company info
- Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
- Educate customers on product functionality and best practices to drive successful onboarding
- Willingness to learn and use AI tools as part of daily workflows
- 🏅 Win Together - Put goals over roles, lead with trust, and connect to our mission and each other.
- 💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self.
- At Homebase, we celebrate diversity and are proud to be an
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Homebase's careers page and normalized into a canonical job model.