Heritage Exposition Services
Customer Service Representative
Phoenix, Arizona, United States · Full-time
Sponsorship not specifiedDetected 52 days ago
CRMExcelLogisticsProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational SkillsMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.
- Order Management & Data Entry - Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
- Invoice & Payment Processing - Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
Requirements
- As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams.
- Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.
- Ability to lift up to 25 lbs..
- 1-3 years of experience in customer service, hospitality, sales, or event support.
- Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
- Ability to work independently and proactively solve problems while maintaining professionalism.
- Experience with customer relationship management (CRM) systems.
Benefits
- We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws.
Company info
- At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience-no exceptions.
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