Bizee
Senior Program Manager, Distribution Partnerships
Houston, Texas, United States · Senior
Sponsorship not specifiedDetected 8 days ago
CRMAccount ManagementProcess ImprovementCustomer SupportCommunication
About the role
- We are looking for a Senior Program Manager to serve as the operational owner and subject matter expert for Bizee Pro, distribution partnerships, and new workflows across entity management, compliance, registered agent, virtual address, and virtual mail.
- This role requires both domain expertise and operational transformation experience.
- The right person understands business formation, entity management, registered agent, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
Responsibilities
- You will translate real partner requirements into scalable workflows, operating rules, and product requirements.
- The goal is to make sure Bizee can support sophisticated professional operators and high-volume partners without relying on manual work, one-off exceptions, or relationship-driven heroics.
- Build and Operationalize New Workflows Design and document new workflows for Bizee Pro, distribution partnerships, partner portal processes, API-enabled workflows, and future AI-agent-enabled use cases.
- You will map end-to-end operating processes from partner intake through order submission, fulfillment, status updates, document delivery, billing, reporting, support, and escalation.
- Lead Workflow Modernization and Operational Transformation Help modernize workflows, tools, engagement channels, and operating processes so Bizee can scale efficiently while improving customer and partner outcomes.
- You will help build a unified operating model that blends technology, process, and frontline empowerment so teams can deliver great customer outcomes while scaling service without sacrificing quality.
- Build Scalable Fulfillment Infrastructure Support Bizee's move toward a more digitized, national fulfillment infrastructure across formation, registered agent, compliance filings, virtual address, virtual mail, and distribution partner workflows.
- Support Launch Readiness for Partner and Commercial Workflows Partner cross-functionally to prepare new workflows for launch.
- You will ensure each new partner or workflow has clear operational requirements, documented handoffs, reporting needs, support paths, escalation owners, compliance checkpoints, and customer notification rules.
- Own Process Documentation and Operating Playbooks Create and maintain process documentation, workflow maps, SOPs, exception paths, support guides, escalation rules, and internal operating playbooks.
Requirements
- Experience leading operational transformation in a high-scale service delivery environment, including modernizing workflows, tools, engagement channels, and operating processes.
- Experience using automation, AI, or workflow technology to reduce friction, simplify the user journey, improve speed, and increase operational consistency.
Nice to have
- Experience with CRM systems, ticketing systems, partner portals, internal tools, reporting dashboards, workflow automation tools, or operational analytics.
- You have translated those gaps into clear operating requirements, product requirements, owners, risks, and launch-readiness criteria.
- You have started documenting the highest-priority workflows, exception paths, and launch-readiness requirements.
- Recurring issues are being tracked, prioritized, and converted into process, tooling, product, automation, or documentation improvements.
- Bizee has a scalable operating model for Bizee Pro, distribution partnerships, formation, entity management, compliance, registered agent, virtual address, and virtual mail workflows.
- Operational defects, escalations, handoff confusion, and compliance misses are reduced.
- Bizee is making measurable progress toward a more digitized, national fulfillment infrastructure.
- Why This Role Matters Bizee's distribution and professional channels are growing quickly.
Compensation
- Serve as the Entity and Compliance Operations SME Act as the internal subject matter expert for business formation, entity management, registered agent, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
- Examples include bulk annual report filings, automatic annual report filings for prepaid or opted-in customers, configurable registered agent mail notifications, SOP-specific notification preferences, entity information updates, compliance data validation, document access, and multi-entity workflow management.
Company info
- Translate Partner and Professional Operator Needs Into Scalable Workflows Work closely with Partner Success, Product, Engineering, Fulfillment, Support, Legal, and Compliance to identify operational gaps surfaced by Bizee Pro customers, professional firms, and distribution partners.
- You will identify operational risks, gaps, dependencies, and manual work before they impact partners or customers.
Equal opportunity
- Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status,
This listing is sourced directly from Bizee's careers page and normalized into a canonical job model.