Icertis
Senior Director, Legal Engineering
New York, NY, United States · Director
Sponsorship not specifiedDetected 61 days ago
Customer Success
About the role
- Product Advisor - Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.
Responsibilities
- Team Builder - Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.
Company info
- Customer Consultant - Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
- Customer Coach - Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.
- Customer Success Partner - Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.
- What You'll Be Doing Customer Consultant - Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
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This listing is sourced directly from Icertis's careers page and normalized into a canonical job model.