NICE CXone
Product Pre-Sales Engineer, CX
USA - Remote
Sponsorship not specifiedDetected 7 days ago
JavaScriptHTMLCSSProject ManagementSalesCustomer SupportCommunicationProblem Solving
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.
Responsibilities
- You will obsess over enabling our customers to create solutions working backwards from our customers' business challenges.
- You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.
- Effectively prepare and deliver demonstrations of NICE's Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
- Evaluate, understand, and document prospect's infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
- Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
- Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
- Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals.
- Ability to manage deliverables across multiple projects and meet tight deadlines.
- Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
- Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.
Requirements
- Bachelor's degree in a related technology field.
- Experience with Enterprise SaaS applications, architecture, APIs and integrations
Skills
- Individual Contributor
- NiCE is proud to be an equal opportunity employer.
Benefits
- These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
Company info
- As part of this role, you'll be one of the Digital & Analytics domain experts at NiCE.
- Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.