HappyRobot

HappyRobot

Customer Success Manager

United States · Mid

Sponsorship not specifiedDetected 2 days ago
CRMAccount ManagementSupply ChainLogisticsCustomer Success

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 6 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will make sure each customer sees real, measurable value from their AI workforce, and then help them expand it to new workflows, teams, and regions.
  • You will work side by side with our forward-deployed engineers, deployment strategists, and account executives, and you will be the voice of the customer inside HappyRobot.
  • Our customers are adopting a new kind of technology, and you will guide them from first deployment to a fully scaled AI operation.

Responsibilities

  • Own a portfolio of large enterprise accounts and act as the primary day-to-day and executive-level contact.
  • Identify and lead expansion opportunities into new use cases, business units, and geographies, partnering closely with Sales.
  • Partner with forward-deployed engineers and deployment strategists to scope, launch, and iterate on new workflows.
  • Build repeatable playbooks, onboarding materials, and best practices as the Customer Success function scales.
  • HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces.
  • If something needs fixing, we own it and make it better.
  • We lead with accountability and expect the same from those around us.
  • We aim to deliver jaw-dropping outcomes by being curious, meticulous, and proud of what we build, even when nobody is watching.

Requirements

  • 4 to 7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company, with experience managing enterprise accounts.
  • A track record of driving adoption, retention, and expansion, with comfort owning renewal and growth targets.
  • Strong executive presence and the ability to communicate with both operators on the floor and C-level stakeholders.
  • Comfort with data.
  • A bias for ownership and speed, with the ability to thrive in ambiguity at a fast-growing startup.
  • Preferred: Hands-on logistics, freight, or supply chain experience (for example at a freight broker, 3PL, carrier, shipper, or logistics technology company), ideally managing large, multi-stakeholder accounts.
  • Comfort with data. You can read usage and performance metrics, build a clear narrative around them, and recommend next steps.
  • Technical curiosity. You do not need to code, but you should be comfortable discussing integrations, APIs, workflows, and AI concepts with customers and engineers.

Nice to have

  • Experience with AI, automation, or voice products.
  • Familiarity with TMS, WMS, or CRM systems.
  • Spanish, Portuguese, or another language, given our LatAm and international customer base.
  • Prior experience at an early-stage or high-growth startup.
  • Join a world-class team of engineers and builders.
  • Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital, and Eurazeo.
  • Have ownership and autonomy of projects and are encouraged to ship.
  • Our Operating Principles

Compensation

  • Competitive salary + equity in a high-growth startup.

Benefits

  • Comprehensive benefits including healthcare, dental, and vision coverage.
  • Competitive salary + equity in a high-growth startup.

Company info

  • We are especially interested in candidates with a logistics background who can earn the trust of large, complex organizations and speak the language of their operations teams.
  • We are "majos" Be friendly and have fun with your coworkers.
  • Our platform is battle-tested in the most demanding environments, where AI has real consequences.
  • We are "majos"
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This listing is sourced directly from HappyRobot's careers page and normalized into a canonical job model.