‎ConnectWise

‎ConnectWise

Partner Success Manager I

USA Remote · Junior

Sponsorship not specifiedDetected 5 hours ago
SalesforceCustomer SuccessResearchLeadershipCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We see you and value you for your unique contributions.
  • The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job.

Responsibilities

  • Provides support to cross-functional teams, with a high attention to detail.
  • Use internal tools (e.g. Gong, Gainsight, Salesforce) to Research, analyze, and document findings.
  • Ensures that partners maximize ROI and adoption, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal.
  • Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner.
  • Effectively networks within accounts to help partners achieve their objectives.
  • Develops an understanding of typical business challenges faced by partners to address their needs.
  • Identifies risks to the partner that inhibit their stated business goals and create mitigation strategies.
  • Navigates customer organizational structures to identify and build relationships with executives and stakeholders.
  • Propose solutions to partner problems based on the ConnectWise platform aligned to playbooks; escalate complex scenarios to senior resources.
  • Conduct regular Quarterly Business Reviews (QBRs) with partners to assess performance, identify opportunities for growth, and strengthen strategic alignment.

Requirements

  • Bachelor's degree in related field or equivalent business experience
  • 1+ years of relevant experience
  • 0-10% travel may be required
  • Knowledge, Skills, and/or Abilities Required:

Nice to have

  • Working knowledge of ConnectWise products and platform features, capabilities, and best use cases.
  • Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use cases.

Skills

  • Experience with Customer Success fundamentals.
  • Strong communication, organizational and analytical skills.
  • Possesses true grit and is driven to win.
  • Ability to quickly grasp and distinctly explain technological and business concepts.
  • Effectively adapts to changing priorities and transitions between tasks seamlessly, delivering results under tight deadlines.
  • ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.
  • Our company is powered by our connections, our colleagues, and our community.
  • Game-changers, innovators, culture-lovers-and humankind.

Benefits

  • Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success.
  • Educational/Vocational/Previous Experience Recommendations:

Company info

  • This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.
  • If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Equal opportunity

  • ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.

Visa & Work Authorization

  • , age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, mar
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This listing is sourced directly from ‎ConnectWise's careers page and normalized into a canonical job model.