Collectors
Senior Customer Care Specialist, PCGS
Santa Ana, CA · Senior · Full-time
No sponsorshipDetected 8 days ago
SalesforceOutbound SalesCustomer SupportResearchCommunicationProblem Solving
About the role
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
- We're always on the lookout for talented people to join our growing team.
- Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Responsibilities
- Provide general office support
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Collectors uses e-Verify to validate your ability to work legally in the United States.
Requirements
- Ability to read and comprehend instructions, correspondence, and memos
- ability to write correspondence.
- Familiarity with standard concepts, practices, and procedures within our particular field
- Ability to understand and relay company policies and procedures
- Ability to hear alarms, signals, and verbal instructions.
- Candidates must be authorized to work in the United States.
Nice to have
- Associates Degree or equivalent preferred and/or 4+ years of customer service/hospitality/retail experience (call center or contact center experience preferred)
- Fluency in other written and spoken languages is a plus.
- Google Docs, Ring Central, Salesforce, Slack preferred
Skills
- The reasonable estimated hourly rate for this position is $26.
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Compensation
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Benefits
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company info
- All regular, full-time employees are eligible for ten company paid holidays
- Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and through Collectors message boards
- Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
- Participate in outbound call campaigns to retain and engage customers
- Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular.
- We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
Visa & Work Authorization
- Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.