Cox Enterprises
Account Services Representative
Phoenix, AZ, United States
Sponsorship not specifiedDetected 4025 days ago
Lead GenerationRecruitingCustomer SupportCommunicationProblem Solving
About the role
- Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
- Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services.
- Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility.
Responsibilities
- Perform any necessary calculations pertaining to fees, time periods, or dates
- Drive Business Growth
- Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts.
- Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Requirements
- Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
- Must be able to work in a call center or highly structured environment
Company info
- Your Career at Cox
- From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
- Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces.
- We are always looking for talented professionals to join our team!
- Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
- Cox Communications accepts resumes only from agencies with which we formally engage their services.
- Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
- The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
- Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
- Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
- Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
- Add contracts as authorized by customers
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Cox Enterprises's careers page and normalized into a canonical job model.