Medsender

Medsender

Customer Support Specialist

Remote (US or Canada) · Full-time

Sponsorship not specifiedDetected 155 days ago
ComplianceCustomer SuccessCustomer SupportHIPAACommunicationCollaboration

About the role

  • This is a full-time, salaried (40 hrs/week) position and a great fit for someone who is proactive, detail-oriented, and excited to learn quickly in a fast-moving startup environment.
  • This role is not a call-center environment.
  • It's a high-ownership position with close collaboration across Product and Engineering, and strong growth potential over time.

Responsibilities

  • We're seeking a Customer Support Specialist to own frontline (L1) support for Medsender.
  • Create and maintain help articles, internal runbooks, templates, and macros to reduce repeat questions and speed up resolution.
  • Clear growth paths over time into Support Ops, Customer Success, Implementations, or more technical support roles.

Requirements

  • Excellent written communication and strong customer empathy-you can explain things clearly and calmly.
  • Comfort with basic technical concepts like APIs/webhooks, browser troubleshooting, or reading logs (not required).

Compensation

  • Competitive compensation, benefits, and a flexible work environment.

Benefits

  • Comfort learning new software quickly and adapting as the product evolves.
  • Prior customer-facing experience (support, operations, campus role, hospitality/retail, internships) is a plus, but we welcome exceptional new grads with evidence of grit, organization, and fast learning.
  • Experience supporting a SaaS product, onboarding/training users, or working in healthcare workflows.
  • Competitive compensation, benefits, and a flexible work environment.

Company info

  • You'll help customers navigate workflows, resolve common issues, and triage product bugs for escalation-while improving documentation and support operations over time.
  • Guide customers step-by-step through Medsender workflows, identify user errors vs. product bugs, and deliver practical solutions or workarounds.
  • Work on a product customers rely on daily-and see your impact immediately.
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This listing is sourced directly from Medsender's careers page and normalized into a canonical job model.