ePlus Technology

ePlus Technology

MSC Collaboration Engineer III (

Remote, US · Mid

Sponsorship not specifiedDetected 3 days ago
LinuxCustomer SupportCiscoVoIPCommunicationCollaborationOrganizational Skills

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.
  • The essential functions of this position include:

Responsibilities

  • Deliver technical support of Cisco Enterprise Collaboration System, in addition provide subject matter expertise on system integrations
  • We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

Requirements

  • In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoint, and gateway products
  • Practical working knowledge and technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS, and Routing/Switching
  • Proven track record of successful planning, prioritization, and organizational skills
  • Practical working knowledge of WebEx Calling and Contact Center.
  • Adept at determining and delivering solutions with a high level of customer satisfaction
  • Excellent or superior written, verbal, presentation, and interpersonal communication skills
  • Practical working knowledge of WebEx Calling and Contact Center. Zoom Phone and Contact Center.
  • Active participation in after-hours escalation on a predetermined and scheduled basis
  • CCNA Collaboration
  • Substantial field implementation experience highly desired but not mandatory
  • Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours
  • We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
  • ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Nice to have

  • CCNP Collaboration (preferred)
  • CCIE Voice or Collaboration (highly preferred)

Compensation

  • The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-

Company info

  • At ePlus, we believe technology is a people business.
  • Our team is passionate, skilled, and driven to deliver solutions that make a real difference.
  • Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
  • Corporate Values
  • Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
  • Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
  • Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
  • Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
  • Commitment to Diversity, Inclusion and Belonging
  • You also will troubleshoot & resolve device problems for MSC internal & external customers and collaborate with other MSC engineers to resolve issues.

Visa & Work Authorization

  • or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or
Apply directly at ePlus Technology →Create a free account for alerts like thisView ePlus Technology immigration profile

This listing is sourced directly from ePlus Technology's careers page and normalized into a canonical job model.