Upstart

Manager, Investor Services

United States | Remote

Sponsorship not specified$147k-$203kDetected 8 days ago

SparkA/B TestingProcess ImprovementCadenceLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
But the numbers only hint at the impact.
Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Drive execution across strategic Capital Markets initiatives, ensuring workstreams remain coordinated, on track, and aligned across multiple teams.
Own operational governance by improving visibility, accountability, prioritization, and execution across diligence, onboarding, loan sales, investor operations, and new product readiness.
Lead cross-functional programs involving Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance to deliver investor-facing initiatives successfully.
Manage investor-impacting operational escalations, identify risks early, remove blockers, and drive timely resolution.
Design and implement scalable operating mechanisms, processes, and governance frameworks that improve organizational efficiency and reduce execution risk.
Partner with leadership to improve operational readiness for new investors, products, partnerships, and strategic business initiatives.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human.
And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

5+ years of experience in operations, program management, business operations, strategic operations, investor operations, or a related field.
Experience driving operational execution, managing escalations, and improving business processes in a fast-paced environment.
Experience balancing strategic thinking with hands-on execution.

Experience in fintech, financial services, banking, lending, Capital Markets, or investor operations.
Experience partnering closely with Product and Engineering teams to launch new products or improve operational workflows.
Experience leading process transformation, operational excellence, or organizational scaling initiatives.
Familiarity with loan sales, investor onboarding, investor diligence, servicing operations, or secondary market activities.
Experience leveraging AI tools (i.e. ChatGPT, Glean, Claude, Delphina, or similar) to improve productivity, analysis, documentation, and operational execution.
Time zone requirements - West Coast (PST/PT) hours strongly preferred.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely.
The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites.

Individual pay is also determined by job-related skills, experience, and relevant education or training.

At Upstart, your base pay is one part of your total compensation package.
The anticipated base salary for this position is expected to be within the below range.
United States | Remote - Anticipated Base Salary Range
$146,700 - $203,000 USD

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Develop reporting, metrics, and operating cadences that improve decision-making and provide greater visibility into organizational health.

Upstart's Investor Services team partners with institutional investors that provide the capital powering Upstart's lending platform, ensuring they can efficiently purchase, fund, and manage investments across Upstart's growing suite of products.
The team oversees the end-to-end investor lifecycle, including diligence, onboarding, loan sales, investor operations, and new product readiness, while partnering across Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance teams to deliver a seamless investor experience.
As the Investor Enablement Operations Manager, you will serve as the operational backbone of the team, driving execution across complex cross-functional initiatives, improving operational governance, and helping scale the processes that support Upstart's investor platform.
This role is ideal for a highly organized operator who enjoys solving ambiguous problems, driving alignment across teams, and building systems that improve how work gets done.
As a digital first company, the majority of your work can be accomplished remotely.
Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers.
At Upstart, your base pay is one part of your total compensation package.

This listing is sourced directly from Upstart's careers page and normalized into a canonical job model.