FS-ISAC

Sr. Membership Specialist

Reston, VA · Senior · Full-time

Sponsorship not specified$70k-$85kDetected 8 days ago

SalesforceCRMExcelAuditingCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

COMPUTER SKILLS • Salesforce • Microsoft Office applications, particularly Excel, PowerPoint, and Word WORK ENVIRONMENT This is a hybrid position that reports to Reston, VA headquarters (up to two days per week in office.
Job duties may be modified or assigned as business needs evolve.

The Senior Membership Specialist is responsible for supporting the organization's members through the service desk and digital support channels while ensuring a seamless and efficient member experience.
Through effective case management, data stewardship, and operational support, this position contributes to member satisfaction, operational excellence, and organizational effectiveness.
Employees are expected to maintain a professional work environment and be able to perform the essential functions of the role.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required.

Teamwork and collective success.
Humility and curiosity to grow, learn, and continuously improve.
Role modeling a culture of open, constructive feedback - both giving and receiving.
Acting with integrity and accountability, upholding our policies, and making principled decisions that reflect our commitment to doing what is right.
This role is responsible for maintaining the integrity, accuracy, and completeness of member data across Salesforce and other member information systems.
Route member requests to appropriate internal teams and monitor progress through resolution.
Identify recurring member issues and recommend process improvements.
Membership Administration

($70,000-$85,000) Individual salaries are determined by a variety of factors including, but not limited to, business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
This position is eligible to participate in the organization's discretionary annual incentive/bonus plan subject to plan terms in addition to individual and organizational performance.

Incentive Compensation: This position is eligible to participate in the organization's discretionary annual incentive/bonus plan subject to plan terms in addition to individual and organizational performance.
This role serves as the central point of coordination for member inquiries, requests, and support needs, connecting members to the appropriate services, resources, benefits, and internal teams.

Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

This listing is sourced directly from FS-ISAC's careers page and normalized into a canonical job model.