Oklahoma State Government

Help Desk Support Specialist

Oklahoma City - 6015 N Classen Blvd · Part-time

Sponsorship not specifiedDetected 13 hours ago

HRISCustomer SupportCommunicationProblem Solving

About the role

The Helpdesk Support Specialist provides essential administrative support by assisting customers, partners, and field staff, and performing essential administrative tasks.
include managing communications via phone, email, chat, and other means, managing document production and records through both manual and technological processes, preparing correspondence, reports, and other documents; maintaining organized filing systems, both physical and electronic; and updating computer records related to various activities.
This role also assisting customers, partners, or field staff with program-related inquiries or issues, and handling claims, requisitions, purchase orders, invoices or other documents.

Performs a variety of sorting and filing tasks
opens, sorts, distributes, collects, and delivers mail
performs several tasks such as posting and recording data.
Produces documents of various levels of complexity
Enters and retrieves information using a computer or other data processing equipment and receives and reviews coded and uncoded source documents
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.

It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

Proficient typing skills with the ability to type at least 40wpm.
Skills required to operate office machines including computers.
Ability to prepare documents.
excellent customer service; strong problem-solving abilities; and attention to detail
The preferred minimum qualifications for this position are:
An Associate's Degree in any field
OR two (2) years of clerical experience or a closely related field,
OR equivalent combination of education and experience.
Preference may be given to candidates who:
Have previous customer service experience.
Is proficient in typing at least 50wpm with minimal errors.
This position will not require travel.

This position has an annual rate of $SALARY.
Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
This position has an annual rate of $36,400.00.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan.
Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.

Assists the Help Desk with providing prompt and professional assistance to customers, staff, and partners.
Assists customers in securing needed information and documents.
We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

This listing is sourced directly from Oklahoma State Government's careers page and normalized into a canonical job model.