TikTok
Emergency Response Specialist - Trust and Safety
San Francisco, California, United States of America
Sponsorship not specifiedDetected 18 hours ago
SQLData AnalysisResearchCommunication
About the role
- Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it
- The Emergency Response Team (ERT) provides urgent, time-critical support for serious safety-related incidents globally. The team operates a 24/7 emergency escalation function responsible for responding to credible and imminent threats of harm, including child safety emergencies, suicide and self-harm risks, terrorism, violent extremism, youth endangerment
Responsibilities
- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
- Lead projects aimed at enhancing back-end systems, processes, and response quality.
- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
- Building a world where people can safely discover, create and connect.
- The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.
- The Emergency Response Team (ERT) provides urgent, time-critical support for serious safety-related incidents globally.
Requirements
- Bachelor's degree and a 2+ years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
- Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
- Proven ability to assess threats, make high-stakes decisions independently, and operate under complex and dynamic environments.
- Strong ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
- Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, which may be considered offensive or disturbing.
- This role is office based and the successful applicant will be required to be in the office 5 days per week.
Nice to have
- Experience in crisis management, government agencies, or law enforcement.
- SQL and data analytics skills to enhance investigative and reporting capabilities.
- Experience leading projects aimed at improving operational processes and emergency response mechanisms.
Benefits
- This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours.
Company info
- We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
- It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.