Checkr
Operations Process Design Specialist
Nashville, Tennessee, United States · Mid
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Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$2,082 more — $66,082 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $66,082 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Web and Digital Interface Designers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Web and Digital Interface Designers (15-1255) · Nashville-Davidson--Murfreesboro--Franklin, TN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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from this employer's Department of Labor filings
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Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling.
- We're not just documenting today's process - we're designing for a future where agents handle more of the execution.
- Map current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows
Responsibilities
- As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them.
- That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.
- This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel ( What You'll Do:
- Translate customer experiences into mapped, actionable improvements to support flows
- Support the team's intake process for new process improvement requests, so operations teams know exactly what to submit
- Partner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks
- Identify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes
- Collaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved
- This role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists.
- Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
Requirements
- Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
- Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
- Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
- Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters
- Experience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports
- strong in spreadsheets, including pivot tables and lookups (SQL not required)
- Experience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't
Nice to have
- 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
- Preferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training
Skills
- About Checkr
- Over 140,000 companies and millions of people rely on
- Checkr for AI verification in the moments that matter most:
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
- Strong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (Nashville, TN)
- $64,000 - $80,000 USD
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company info
- Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
- We're a team that thrives on solving complex problems with innovative solutions that advance our mission.
- Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.