RealPage, Inc.
Customer Success Mgr III
Remote, TX, US · Mid
Sponsorship not specified$85k-$145kDetected 23 hours ago
ExpressSalesforceCRMAccount ManagementNegotiationExcelCustomer SuccessLeadershipCommunicationProblem SolvingTime ManagementPublic SpeakingMicrosoft Office
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26Unrated
Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals.
- Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance.
- Demonstrates sound judgement and effective decision making.
Responsibilities
- Overview The Customer Success Manager engages regularly with high-value customer accounts, providing relationship management that drives value outcomes.
- Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency.
- Understand customer's business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers.
- Deeply understand the customer's business environment and identify appropriate opportunities for products/services that will drive customer's desired business outcomes.
- Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience.
- Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement.
- Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience.
- Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers.
- Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success.
- Experience using customer insights to identify opportunities for mutual success and drive outcomes.
Requirements
- Qualifications Bachelor's degree or equivalent experience.
- 6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development.
- Experience with providing superior customer experience that exceeds expectation.
- Required Knowledge/Skills/Abilitie Must be organized, have good time management skills.
- Experience with customer outreach with a variety of channels including phone, email and online.
- Experience with Salesforce or other comparable Customer Relationship Management systems.
Compensation
- USD $85,200.00 - USD $145,200.00 /Yr.
Company info
- Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services.
Equal opportunity
- Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
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