Cooley
Office Technology Specialist
Seattle
Sponsorship not specified$37k-$45kDetected 50 days ago
Customer SupportTCP/IPDNSCommunicationCollaborationMicrosoft Office
About the role
- Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward.
- Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems.
Responsibilities
- Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
- Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
- Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary
- Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes
- Familiar with Cooley software applications and prepares documents, statistical charts, graphs and spreadsheets as needed. Coordinate change forms for local office regarding technology functions
- Provide support for telephone programming and handset maintenance under direction of OTM
- Strong analytical skills and effective presentation skills to allow for effective customer support
- Ability to work well with others including technicians to maintain efficient systems operations
- Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
Requirements
- Available to work overtime, as required
- After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
- 2+ year's applicable and relevant technical experience
- Proficient knowledge of Windows operating systems to include but not limited to Windows 11
- Working knowledge of MS-Office 365 Suite and higher
Nice to have
- Bachelor's degree
- Knowledge of Windows Server 2022 and higher
- B asic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
- Prior experience working in a law firm or professional services industry
- Experience working in a smaller setting where the technician has 'worn many technology hats'
Compensation
- Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.
Company info
- Troubleshoot and resolve wireless connectivity for internal and external customers
This listing is sourced directly from Cooley's careers page and normalized into a canonical job model.