SimpliSafe
Manager, Monitoring
Richmond, VA · Senior
Sponsorship not specified$80k-$106kDetected 72 days ago
Project ManagementAccount ManagementCustomer SupportLeadershipCommunicationCollaborationMentoringPublic Speaking
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odds of building a lasting career here
43Risky
Cap-exempt (no lottery)0
Sponsors this role62
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect.
- Primary Responsibilities Include: Responsible for the overall management, administration and performance of Monitoring Operations during scheduled shifts.
- The target annual base pay range for this role is $79,700 - $106,300 This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
Responsibilities
- Effectively lead the Monitoring Operations function through management of the Supervisor team during scheduled shifts in SimpliSafe's Richmond, VA monitoring center.
- Effectively partner with the broader Monitoring Center Management Team to identify operational challenges, develop solutions, and execute priorities and initiatives that support business goals and ensure consistent alignment across shifts and functions.
- Support intrusion monitoring operations, ensuring accurate, timely response to intrusion alarm signals in accordance with UL Certification standards and established company protocols.
- Maintain best in class operating service levels during assigned shifts to meet and exceed defined service level agreements
- Manager, Monitoring that assists in the development, communication, and implementation of programs designed to continually improve Monitoring Operations and experience strategies and processes.
- Motivate and lead a high-performance team of Monitoring Experience Supervisors during assigned shifts. Provide mentoring as a cornerstone to the management career development program.
- Work closely with Talent Support, actively participating in interviews and candidate selection decisions.
- On-call availability: Comfortable participating in an occasional on-call rotation, including weekends and outside of scheduled shift hours, to support emergent operational needs.
- 5+ years of customer facing employee leadership experience, with 3+ years leading large scale Alarm Monitoring Center, Technical Support or Customer Service, Account Management, and/or high touch Sales agent employee populations
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
Requirements
- Experience managing call center operations
- Experience driving performance at with internal personnel assigned to your team
- Ability to set priorities and execute work in a fast-paced environment
- Required Schedule: Tuesday - Saturday, 10:00 am - 7:00 pm
Compensation
- The target annual base pay range for this role is $79,700 - $106,300 This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
- The target annual base pay range for this role is $79,700 - $106,300
- This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
- We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually.
Benefits
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )
Company info
- About SimpliSafe
- We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
- And we've created a culture here that cares just as deeply about the career you're building.
- We don't just want you to work here.
- We want you to grow and thrive here.
- Our customers are protected by live professional monitoring agents - real people who always have their back.
- Our professional monitoring center is open and delivers fast emergency response 24/7, and our monitoring specialists are expected to work fully onsite using our advanced technology to keep our customers' homes secure.
- Why are we hiring?
- Well, we're growing and thriving.
- So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
- Support Active Guard outdoor monitoring operations, overseeing proactive, real-time video-based deterrence and response for outdoor monitoring customers.
- SimpliSafe believes that through a combination of purposeful technology and an empathetic human touch, we enable customers to not only be safe, but feel safe as well.
- We regularly review our programs to ensure they remain competitive and aligned with our values.
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This listing is sourced directly from SimpliSafe's careers page and normalized into a canonical job model.