ReKlame Health

Head of Business Operations

New York

Sponsorship not specified$31k-$60kDetected 14 days ago

SpringLogisticsCadenceLeadershipCollaborationMentoring

About the role

This role oversees the company's operating system.
include integrating various business functions like growth, provider onboarding, technology, workflows, and reporting into a cohesive and efficient machine.
We are looking for a candidate prepared to take ownership of operations with the potential to grow into a senior leadership role.

Mission first. Everything we build serves our purpose of expanding access to high-quality, culturally competent care for people who have historically been left out.
Builders, operators, not maintainers. We see the gap, build the thing, and own the outcome. People energized by ambiguity thrive here; those who need a fully-defined lane from day one do not.
Collaborate without ego. We figure it out together across Clinical Ops, Finance, and the Chief of Staff. We prize partnership over turf and empire-building.
Build operating discipline and cadence around growth.
Do we have the right systems to support the next stage of growth?
Own credentialing, contracting, and payer operations as a business function.
We believe in the power of in-person collaboration, especially for a role like this, which thrives on close teamwork, rapid feedback, and relationship-building across the company.
As Reklame scales, these will split into dedicated functions you help design and staff.

You have 10-12 years of experience and have repeatedly solved problems at earlier-stage startups: building functions, systems, and operating rhythms from scratch and/or inheriting them.
Bachelor's degree required.
How many providers do we need by month, and how many must be credentialed?

Health. Medical, dental, and vision coverage.
401(k) with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and an Employee Assistance Program (EAP) through Spring Health.
Commuter benefits.
Time off. 21 days of PTO plus 8 company holidays.

A live weekly operating scorecard is adopted as the company's single source of truth.
A measurable drop in the number of operational items requiring CEO escalation to move forward.
Faster provider onboarding and credentialing-to-billing readiness, tracked by payer.
A healthier provider funnel means more psychiatric NPs are being sourced, in process, and progressing to ready-to-bill.
Cleaner payer visibility and fewer unresolved cross-functional blockers across BD, Finance, Clinical Ops, and RCM.
Financial & well-being. 401(k) with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and an Employee Assistance Program (EAP) through Spring Health.
Commuter benefits. Pre-tax commuter benefits to support your time in our Grand Central office.
Executive coaching. Dedicated biweekly executive coaching for the first 3 months to help you immerse in the role and ramp quickly.
You will lead a small, expanding team and will be expected to scale the operations organization as the company grows.
We are looking for someone who is energized by that breadth and ambiguity, not someone who needs a narrow, fully defined lane.

This listing is sourced directly from ReKlame Health's careers page and normalized into a canonical job model.