PolyAI
Creative Director
United States, Canada · Director · Contract
Sponsorship not specifiedDetected 17 hours ago
LLMsFigmaAdobe Creative SuiteDesign SystemsBrand StrategySalesforceSalesVendor ManagementCustomer SupportCadenceLeadershipCommunicationPublic Speaking
About the role
- This is a rare opportunity: a category-defining AI company at an inflection point, with the resources to do it right.
- This role reports to the Head of Brand and sits on the Marketing leadership team.
Responsibilities
- Lead a comprehensive rebrand of PolyAI - from positioning and visual identity to brand voice, messaging architecture, and design system - fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroom
- Develop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI
- Build and maintain a scalable brand system - guidelines, component libraries, templates - that enables consistency across a fast-moving, globally distributed org
- Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video
- AI-Augmented Design Practice
- Build an AI-forward creative team and workflow - using generative AI tools (Midjourney, Runway, Adobe Firefly, and emerging tools) to accelerate production, expand creative range, and prototype faster without sacrificing quality
- Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity as tooling evolves
- Stay at the leading edge of AI-in-design: evaluate new tools continuously and bring your team along as the field moves
- Develop campaign creative for complex, multi-stakeholder B2B buying journeys - from awareness through to late-stage sales enablement
- Partner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer-relevant narratives
Skills
- Hands-on experience integrating AI tools into creative workflows - not just awareness of them
- Strong written communication: able to write a creative brief, a brand voice guide, and an exec summary with equal clarity
- Comfortable presenting work at board level and influencing without authority across Product, Sales, and Engineering
- A systems thinker who also sweats the details - you can zoom out to brand architecture and zoom in to kerning
- Genuinely curious about AI and what it means for how brands communicate, not just for how creative teams
Benefits
- Create high-impact sales assets: pitch decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds
Company info
- PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation.
- Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
- We're looking for a Creative Director to lead a full rebrand of PolyAI and establish a creative function that can scale with the company.
- You'll build from a strong foundation - proven technology, marquee customers, and a product that genuinely changes how enterprises serve their customers - but the visual identity, brand voice, and design system haven't kept pace with our growth or our ambitions.
This listing is sourced directly from PolyAI's careers page and normalized into a canonical job model.