Kith
Customer Experience Supervisor
Beverly Hills, CA · Full-time
Sponsorship not specifiedDetected 16 days ago
SalesAccountingCustomer SupportLeadershipCommunicationTime ManagementMentoring
About the role
- Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store.
- This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
- The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store.
Responsibilities
- Guide work activities throughout the day and support team productivity when managers are not present.
- Support the resolution of customer concerns to ensure positive and professional outcomes.
- The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment.
- This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Nice to have
- 2-3 years management experience in retail customer centric environment.
- 1 year+ experience with retail/apparel operations, preferred but not required.
- 1 year+ resolving customer service-related issues.
Skills
- Ability to perform business math and accounting
- Comprehensive computer skills
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Standing/Walking for prolonged periods of time
- Lifting or moving up to 25 pounds
- Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
Compensation
- Compensation: $26.00-$28.00/hr
Company info
- Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men's, women's and children's apparel, accessories and footwear through a distinct lens of personal storytelling.
- Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design.
- Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
- Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops.
- Kith Treats, conceived from Fieg's childhood love for cereal, operates in 10 locations, as well as Sadelle's at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
- The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
- Kith is an equal employment opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address.
- Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.
- Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
- Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
This listing is sourced directly from Kith's careers page and normalized into a canonical job model.