Zūm
Operations Supervisor
Howard County, MD · Full-time
Sponsorship not specified$100k-$110kDetected 19 days ago
ComplianceOperations ManagementLogisticsPerformance ManagementCustomer SupportLeadershipCommunicationMentoringOrganizational SkillsTransportation Management
About the role
- This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.
- You're a hands-on leader who thrives in the controlled chaos of daily operations.
- You know how to balance competing priorities without losing sight of safety, service quality, and team morale.
Responsibilities
- Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses
- Collaborate with HR, Recruiting, and Safety teams to execute hiring plans,maintain adequate staffing levels, and investigate and resolve employee concerns
- Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports
- Identify and develop high-potential team members for advancement opportunities
- Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
Requirements
- 2+ years of experience maintaining client relationships and managing accounts in an operational setting
- 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
- Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
- Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
- Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Compensation
- The targeted base salary range for this role is listed in the compensation section below.
Benefits
- Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
Company info
- Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time.
- In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.
- Today, more than 4,500 schools rely on Zūm CMX.
- Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists.
- Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
- Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
This listing is sourced directly from Zūm's careers page and normalized into a canonical job model.