BillionToOne

Client Services Associate I, Oncology

Union City, CA · Full-time

Sponsorship not specifiedDetected 1 day ago

SalesforceCRMCustomer SupportZendeskUnityBioinformaticsLeadershipCommunicationCollaborationOrganizational Skills

About the role

A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare.
Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics.
This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.

Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.
Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes.
Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization.
We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.

1+ years of prior client-facing experience.
4-year college degree (or equivalent in experience).
Advanced organizational skills with the ability to handle multiple assignments simultaneously.
Ability to work in a very fast-paced, demanding environment.
Outstanding verbal, written, and presentation skills. ability to effectively tailor messages to different audiences.
Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience.
Customer service experience in diagnostic laboratory setting.
The ability to indirectly or directly change the lives of hundreds of thousands patients
Passion for creating a delightful experience for internal and external customers.
Ability to analyze complex situations independently and implement appropriate solutions.
Nice-To-Haves:
Benefits And Perks:
Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings

For this position, we offer a total compensation package of $66,123 per year, including a base pay of $28.90 per hour.

Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
A variety of perks on campus (state of the art gym, restaurant)
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all.
We are looking for a Client Services Associate I, Oncology to provide exceptional service and support to BillionToOne's customers.
This role is part of a broader Client Services organization.
The Client Services Associate holds a pivotal role in the organization as he/she will act as the face of BillionToOne for our customers including physicians, Oncology clinics, patients, clinical and auxiliary staff.

This listing is sourced directly from BillionToOne's careers page and normalized into a canonical job model.