Knox Systems

Knox Systems

Technical Implementation Manager II - FedRAMP

United States | Arlington, VA · Mid

Sponsorship not specified$100k-$140kDetected 13 days ago
AWSGCPAzureCloud PlatformsDevOpsSite Reliability EngineeringCybersecuritySOC OperationsIncident ResponseComplianceProject ManagementOnboardingCustomer SuccessCadenceHIPAACommunication

About the role

  • As a Technical Implementation Manager at Knox, you will play a critical role in onboarding and operationalizing customers into Knox's FedRAMP-authorized Federal cloud environment.
  • This role is purpose-built for professionals with deep experience guiding customers through compliance-driven deployments, particularly within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments.

Responsibilities

  • Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements.
  • Drive onboarding meeting cadence with a clear, compliance-aware agenda-ensuring alignment, decision-making, and accountability.
  • Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness.
  • Support smooth transitions from onboarding to steady-state operations, ensuring no loss of context or accountability between teams.

Requirements

  • 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
  • Ability to translate compliance, security, and operational requirements into clear project plans and deliverables.
  • Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders.
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
  • Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
  • Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness.
  • Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes.
  • Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
  • Preferred Qualifications
  • Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams.

Nice to have

  • Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls.
  • Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001.
  • Technical program management or project management certifications (PMP, CSM, etc.).
  • Cloud certifications (AWS, Azure, or GCP).
  • Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts (conceptual knowledge preferred over hands-on execution).
  • Strong risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure.

Compensation

  • $100k-$140k based on experience plus bonus potential

Benefits

  • Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan.
  • Please note, benefits are subject to change.
  • $100k-$140k based on experience plus bonus potential

Company info

  • You will lead customers through the full onboarding lifecycle-from kickoff through production go-live-ensuring their environments meet FedRAMP security, operational, and reliability requirements.
  • Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations.
  • Act as a trusted technical and operational advisor to customers, helping them understand Knox's Federal operating model, shared responsibility boundaries, and production expectations.
  • Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations.
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