Savista
Support Services Specialist II - HYBRID (Medical Bad Debt Collections)
Raleigh, North Carolina · Mid · Full-time
Sponsorship not specifiedDetected 30 days ago
SpringOutbound SalesAccountingExcelRecruitingCustomer SupportEHR/EMRPatient CareCommunicationProblem SolvingCritical ThinkingSharePoint
About the role
- This position is responsible for completing daily account related functions in an efficient and timely manner to speed-up the patient-to-payment process.
- Duties include researching and reconciling accounts, communicating with clients, government and commercial payers and operating within multiple client systems.
- Work Hours: Full time, 40 hours per week, hourly position.
Responsibilities
- Perform routine tasks or repetitious tasks with care and attention while maintaining accurate documentation of patient/guarantor encounters.
- Identify trends and determine root cause for balance discrepancies and perform actionable steps to resolve inconsistencies.
- Develop and maintain knowledge of patient access services and the overall effect on the revenue cycle.
- Create, distribute, maintain, and file various accounting reports and /or correspondence.
- Analyze and interpret accounting documents and/or correspondence, requiring great attention to detail.
- Perform file maintenance for corrections and additions to patient records such as updating account balances, addresses, authorizations, correspondence information, statements, payment plans and account status.
Requirements
- Expert knowledge of patient access services and the overall effect on the revenue cycle.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Demonstrated ability to meet performance objectives
Compensation
- Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.
Benefits
- Develop and maintain knowledge of commercial and government insurance plans (Medicaid and Medicare), payer networks, government resources, and medical terminology.
Company info
- Interfaces with team members, management, and customers in reference to patient issues. Review and recommend modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
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This listing is sourced directly from Savista's careers page and normalized into a canonical job model.