Profound

Manager, Account Management, Enterprise

San Francisco, California · Vp

Sponsorship not specified$135k-$210kDetected 135 days ago

FigmaCRMAccount ManagementForecastingValuationProcurementCustomer SuccessLeadershipCommunicationMentoring

About the role

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Lead, coach, and develop a team of Enterprise Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
Own the team's enterprise book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
Design and refine enterprise account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews, escalations, and complex multi-year negotiations
Develop and maintain executive relationships within key enterprise accounts
Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface enterprise insights and improve customer experience
Strong coaching and development framework with a passion for building high-performing teams
Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
High emotional intelligence and executive presence with the ability to build trust at the C-suite and VP level

5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales, including at least 2 years directly managing a quota-carrying team
Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment
Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
You'll set the strategy for how the team engages enterprise stakeholders, coaches them through complex, high-value commercial cycles, and ensures every account is positioned for long-term growth.

For this role, the expected base salary range is $135,000 to $210,000 before variable compensation (SF).

Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.