Hello Patient
AI Agent Product Manager
New York, NY · Exec
Sponsorship not specified$110k-$160kDetected 49 days ago
LLMsAgentic AIProduct ManagementStakeholder ManagementEHR/EMRCommunication
About the role
- This is a rare seat: you'll get direct exposure to frontier LLM failure modes in production, and you'll continuously iterate on agent performance using structured evaluation, testing, and real customer feedback.
Responsibilities
- Lead delivery of net-new AI agent deployments as the single accountable owner-from customer requirements through production go-live
- Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
- Own the customer-facing roadmap for each deployment-what are we shipping, in what order, and why
- Do hands-on prompt engineering using AI tools to build the components that make agents work: conversation flows, decision logic, edge case handling, integration behaviors
- Lead deployments for new workflows, integrations, and verticals where no playbook exists
- When deployments require net-new platform capabilities, own requirements and prioritization with the engineering team
- Conversational designers design and optimize agent behavior-they review real conversations, identify patterns, design conversation flows, and ship agent behavior
- You own everything else: integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever's in the way
Requirements
- Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
- Proven ability to work across functions through influence, not authority
Nice to have
- Founder, co-founder, or early startup experience
- Familiarity with voice AI or real-time orchestration systems
- Familiarity with evaluation practices for agent quality
Skills
- conversation flows, decision logic, edge case handling, integration behaviors
- Do hands-on prompt engineering using
Compensation
- Base salary: $110K–$160K
Benefits
- Meaningful ownership in a fast-growing healthtech startup
- Hello Patient is transforming healthcare communication through advanced conversational AI.
- Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
- Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
- Ship production-ready agents that handle real healthcare complexity: scheduling logic, patient context, EMR data, practice-specific edge cases
Company info
- Gather requirements directly from customers and translate them into agent behavior yourself using our internal platform-prompts, tools, guardrails, multi-agent workflows
- Customer engineers build integrations into our customers' systems of record-EHRs, PMS, and PIMS
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This listing is sourced directly from Hello Patient's careers page and normalized into a canonical job model.