excelgroup

excelgroup

Client Services Representative (CSR) – Operations Support

Ashburn, Virginia · Full-time

Sponsorship not specifiedDetected 13 hours ago
ComplianceExcelLogisticsCustomer SupportHIPAACommunication

About the role

  • CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy.

Responsibilities

  • Maintain calm, professional communication in urgent situations
  • Open availability to support a 24/7 operation
  • It's a fast-paced operations support position where your judgment, empathy, and attention to detail matter.
  • We trust our people with meaningful responsibility and support them with training, teamwork, and growth opportunities.
  • If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we'd love to hear from you.

Requirements

  • Ability to remain focused and accurate in a fast-paced, interruption-heavy environment
  • Comfort with multitasking and frequent task switching
  • Enter, update, and verify shipment data with a high degree of accuracy

Nice to have

  • Call center, dispatch, logistics, or high-volume customer service experience
  • Additional Requirements
  • Background and drug screening required
  • Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training
  • Preferred (but not required):

Benefits

  • Group Health Insurance (including vision)
  • 401(k) Retirement Plan with company match
  • Flexible Spending Accounts (medical & dependent care)
  • Paid Time Off (PTO)
  • Group Dental Insurance
  • Life Insurance
  • At Excel, we support time-critical deliveries that truly impact people's lives -from legal documents that finalize adoptions to life-saving medical shipments.

Company info

  • What We're Looking For
  • The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams.
  • We take the long view-doing the right thing for our customers, drivers, and employees.
Apply directly at excelgroup →Create a free account for alerts like thisView excelgroup immigration profile

This listing is sourced directly from excelgroup's careers page and normalized into a canonical job model.