Marmon Holdings
IT Support Specialist
Pearl, MS
Sponsorship not specifiedDetected 21 days ago
AzureERPVPNProblem SolvingOrganizational Skills
About the role
- We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Responsibilities
- Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments
- Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation
- partner with the ERP Manager for more complex issues
- Manage helpdesk tickets, prioritize based on business impact, and escalate as needed
- Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure
- Document issue resolutions and create user guides or quick reference materials to reduce recurring problems
- Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations
- Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues
Requirements
- Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking
- Strong problem-solving skills with the ability to communicate effectively with non-technical users
- Highly organized with the ability to prioritize in a fast-paced environment
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
- 2-4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment
- Self-motivated, customer-focused, and comfortable taking ownership of issues
- Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues
Nice to have
- Marmon Industrial Energy and Infrastructure
- The ideal candidate is hands-on, comfortable working on the shop floor, and focused on keeping systems running efficiently.
- Familiarity with ERP systems is a plus.
- Preferred Skills:
Skills
- Experience with ERP systems in a manufacturing environment
- Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems
- Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration
- Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting
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This listing is sourced directly from Marmon Holdings's careers page and normalized into a canonical job model.