questel
Certification and Legalization Manager
Alexandria, Virginia
Sponsorship not specifiedDetected 20 days ago
Intellectual PropertyCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- The Certification and Legalization Manager is a key member of Questel's Document Services team, responsible for managing notarization and legalization requests related to patent and trademark documentation.
- This role serves as an active District of Columbia Notary Public (or is eligible to obtain a D.C. Notary commission) and ensures that all notarial acts are performed in compliance with D.C. jurisdictional and physical location requirements, while overseeing the team's operational workflows, administrative processes, and regulatory compliance.
Responsibilities
- Perform official notarial acts for clients in full compliance with District of Columbia notarial laws and regulations
- Maintain an active D.C. Notary Commission in good standing at all times
- Oversee and coordinate daily team workflows, including document preparation, scheduling, data entry, and file management, to ensure balanced workloads and operational efficiency
- Act as the primary escalation point for complex or sensitive client inquiries; manage team calendars and priorities to address urgent and high-impact requests
- Lead training and development efforts by onboarding new team members and providing ongoing instruction on office procedures, document handling protocols, and customer service expectations; conduct regular performance check-ins to support continuous improvement and professional growth
Requirements
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Ability to retain and recall names, details, and procedural information.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Nice to have
- Associate degree or equivalent experience required.
- additional state notary commissions may be required based on business needs
Skills
- The requirements listed below are representative of the knowledge, skill and/or ability required.
- Education and Experience: Associate degree or equivalent experience required.
- Any combination of education, experience and training which provides the following knowledge, skills, and abilities will be considered:
- Ability to work independently with minimal supervision while also collaborating effectively within a team environment
- Demonstrated initiative, persistence, problem-solving capability, and a strong willingness to learn
- High attention to detail with the ability to remain organized, accurate, and efficient while managing multiple tasks
- Excellent written and verbal communication skills
- Highly developed interpersonal skills with a professional, client-focused approach
- Proficiency in Microsoft Office applications
- Self-motivated, proactive, and capable of seeing assignments through to completion
- Fluency in English required
- Fluency in an additional language other than English is preferred but not required
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This listing is sourced directly from questel's careers page and normalized into a canonical job model.