Motorola Solutions
Customer Support Manager - (Silent Sentinel) - US Remote
Illinois Remote Work, More.. · Mid
No sponsorship$85k-$95kDetected 5 days ago
Customer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office
Stay score
odds of building a lasting career here
44Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 15 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 86%
Of 14 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer
- hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Responsibilities
- Partner with Motorola Program Managers to ensure a smooth transition of Silent Sentinel systems from the project implementation phase to warranty support and ongoing service operations.
- Lead the service contract renewal process for Silent Sentinel agreements, managing customer hardware inventory updates, Statements of Work (SOW) modifications, and third-party pricing changes.
- Drive services growth by understanding the customer's evolving needs and proposing appropriate up-sell or cross-sell opportunities.
- The Customer Support Manager (CSM) drives overall operational success by actively managing the relationships among the Customer, Motorola, and our subcontractors.
Requirements
- High School diploma, Associates, or Bachelor's degree in Business, Communication, Management, Technology, or 3+ years of Customer Service Management experience required.
- Legal authorization to work in the U.S. indefinitely is required.
- Oversee third-party vendors and subcontractors to ensure field deliverables and maintenance work adhere to scope and performance outcomes required for Silent Sentinel hardware.
Nice to have
- Solid understanding of Motorola Solutions' Fixed Video portfolio.
- Fundamental financial acumen required to manage contract renewals, third-party vendor pricing, and service revenue forecasting.
- Proficiency in enterprise tools, including Oracle, Services Lifecycle management platforms, Microsoft Office Suite, Google Workspace, etc.
- Must be able to travel between 25% to 50% as required for this position.
- This position requires compliance with all Motorola policies, standards, and code of conduct, as well as passing necessary background checks required for customer site access.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
- The actual offer will be based on the individual candidate.
- Basic Requirements
Skills
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Travel Requirements
- Relocation Provided
- Position Type
- Referral Payment Plan
- Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
Compensation
- $85,000 - $95,000 USD
- Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
Benefits
- Paid Parental & Family Leave
Company info
- Company Overview At Motorola Solutions, we believe that everything starts with our people.
- Department Overview At Motorola Solutions, we empower people to be their best in the moments that matter.
- As a vital part of this mission, the Silent Sentinel group within our North America Fixed Video Team specializes in ruggedized, multi-sensor, long-range thermal and infrared camera systems.
- Manage service contract scope, ensuring customers fully understand their obligations and the specific service deliverables associated with their solutions.
- Collaborate with customers and field engineering teams to develop, document, and maintain tailored Customer Support Plans (CSP).
- We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
Equal opportunity
- Motorola Solutions is an Equal Opportunity Employer.
Visa & Work Authorization
- Employer work permit sponsorship is not available for this position.
Apply directly at Motorola Solutions →Create a free account for alerts like thisView Motorola Solutions immigration profile
This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.