Signet Jewelers Corporate
Order Fulfillment Manager
Support Center - Charlotte, NC
Sponsorship not specifiedDetected 15 days ago
CRMExcelERPInventory ManagementPerformance ManagementHRISCustomer SupportLeadershipCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- We have many opportunities available on our other career site pages. Click here to link to our careers page!
- At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging
Responsibilities
- Oversee all store operations including inventory management, shipping and receiving, audits, warranties, repairs, front office support, and administrative functions.
- Maintain accurate operational records (receiving logs, inventory adjustments, repair documentation, warranty files, and exception notes) to support reporting and audit readiness.
- Identify operational risks, control gaps, and process inefficiencies; partner with the General Manager and Central partners to implement corrective actions and continuous improvements.
- Lead operational planning to support sales initiatives, promotions, and company programs, ensuring staffing alignment and execution readiness.
- Execute and oversee BOPIS/BOSS online fulfillment, including order validation, item picking, secure staging, customer notification support, handoff, and exception resolution.
- Manage repair workflows end‑to‑end (intake through completion), including documentation, tagging, chain‑of‑custody controls, status tracking, internal and external partner coordination, and customer‑ready handoff.
- Perform quality control checks and validate merchandise, orders, and repairs against supporting documentation.
- Manages the store's repair revenue center.
- Maintain daily inventory controls, investigate discrepancies, and drive timely resolution to protect high‑value assets and reduce shrink.
- Manage warranty workflows end‑to‑end, ensuring accurate documentation, system updates, shipping/receiving controls, and closure.
Nice to have
- We have many opportunities available on our other career site pages.
- Click here to link to our careers page!
- These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some.
- They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward.
- Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
- Do YOU have what it takes to be a Diamonds Direct RHINO??
- Reporting Structure
- Experience in jewelry, luxury retail, or high‑value inventory environments
Benefits
- Provide front office coverage as needed, including call handling, walk‑in support, required counts and controls, and coordination with sales teams.
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This listing is sourced directly from Signet Jewelers Corporate's careers page and normalized into a canonical job model.