Budderfly
Technical Services Care Specialist
Remote - US; Shelton, Connecticut, United States
Sponsorship not specified$26k-$30kDetected 1 day ago
Customer SupportCommunication
About the role
- Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.
- 5000 America's Fastest-Growing Private Companies list.
- Recognized in Time Magazine's Best Inventions of 2025.
Responsibilities
- Owns the customer experience from beginning to end for Technical Services reported issues
Requirements
- Candidates must be available to work day shifts during the training period.
- Must be able to work some weekends and holidays.
Skills
- Strong interpersonal, analytical, verbal and written communication skills
- Coordinating multiple daily tasks concurrently
- Demonstrated experience in customer phone service
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Ability to work rotational weekend/holiday call
- Passion for energy savings
- Enjoys continuous learning, as supported by your organization, both technically and professionally
- Excellent verbal and written skills.
- Work across / with organization Teams.
- Saving the World!
- Help Wanted…
Compensation
- Compensation is based on factors including level of experience, skillset, qualifications, and location.
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Company info
- Act as Liaison with management and our customers
- Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
- Maintaining positive relationships with customers
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Visa & Work Authorization
- and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally
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This listing is sourced directly from Budderfly's careers page and normalized into a canonical job model.