TELUS Health

Client Experience & Technology Solutions Program Specialist

Toronto, Ontario, Canada

Sponsorship not specified$55k-$65kDetected 13 days ago

Project ManagementJiraRecruitingManual TestingLeadershipCommunicationCollaborationProblem Solving

About the role

TELUS Health is empowering every person to live their healthiest life.
As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Your work directly protects the integrity of healthcare workflows and data.

Collaborate with the Product Support team on configuration-related questions and technical considerations.
Open ADO tickets for all requests requiring Product team support and follow up on ticket status until completion.
Validate that configurations meet the original requirements and function correctly across the platform.
Ensure changes don't create unintended side effects for other clients or workflows.
Document testing results and flag any issues for resolution before rollout.
Partner with the Product team on any configuration-related issues identified during QA.
Client Communication & Support (~20% of your time)
Manage Help Desk and User Admin tickets in a timely manner and consistently meet SLAs.
Strategic Support & Continuous Improvement (~10% of your time)
We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Hands-on experience with TH Case Management platform, OR
Ability to explain technical concepts in non-technical language.
Ability to propose solutions that add genuine value.
Demonstrated knowledge of software testing practices, including:
Ability to work independently when needed.
Experience with:
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
You MUST Have:
Platform Experience
Equivalent experience configuring healthcare platform solutions (minimum 2+ years).
Software Testing Knowledge
Manual testing
Test case documentation
QA workflows
Communication Skills
Excellent written and verbal communication skills.
Comfortable engaging with both technical and non-technical stakeholders.

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
The Client Essential team manages a mission-critical platform that supports healthcare organizations across North America.
Every configuration we deploy, every change we implement, and every ticket we resolve impacts how healthcare professionals deliver care to patients.
TELUS Health leverages the power of technology and our caring culture to build a healthier and friendlier future for all.

Being part of our group means you'll benefit from products with global scale, our industry-leading culture with a focus on helping people, a full range of benefits, and remote work options.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This listing is sourced directly from TELUS Health's careers page and normalized into a canonical job model.