Highmark Health
Customer Service Representative
PA, Working at Home - Pennsylvania · Junior
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
Responsibilities
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
Requirements
- Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
- Physical Work Site Required
Nice to have
- 1-3 years experience in customer service or call center environment
Skills
- Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
- Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
- LANGUAGE REQUIREMENT (Other than English)?
- Travel Requirement
- Position Type
- Office-based
- Teaches/Trains others regularly
- Travels regularly from the office to various work sites or from site-to-site
- Does Not Apply
- Works primarily out-of-the office selling products/services (Sales employees)
Compensation
- Pay Range Maximum:
- Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
- The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Company info
- Highmark Inc.
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
- Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
Equal opportunity
- For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
This listing is sourced directly from Highmark Health's careers page and normalized into a canonical job model.