Jade Global

Portfolio Leader for Connected Customer Experience (CCx)

San Jose, CA · Contract

Sponsorship not specifiedDetected 21 days ago

Project ManagementStakeholder ManagementOKRsLeadershipCommunicationMentoring

About the role

Competency Profile Competency: What It Looks Like in This Role Strategic Mindset:: Connects portfolio decisions to organizational value and long-term objectives.
Results Orientation: Holds the team and stakeholders accountable for outcomes, not just outputs.
Executive Presence: Communicates with clarity and confidence at all levels of the organization.

Ensure all projects and programs align with and support the company's overall mission and long-term business goals as well as that of Digital Technology (DT) and the portfolio.
Maintain a clear line of sight between portfolio activity and organizational strategy, OKRs, and value targets.
Guide the process for evaluating, prioritizing, and approving new initiatives, and support maintenance of the overall portfolio roadmap.
Lead portfolio-level risk identification, interdependency mapping, and escalation pathways.
Partner with the portfolio leadership team on capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI.
Lead, coach, and develop a team of Program Managers and Project Managers (both ServiceNow FTEs and contingent workers).
Set clear performance expectations and provide ongoing feedback, mentorship, and career development support.
Manage team capacity and allocation across the portfolio, balancing workload with delivery quality.
Identify capability gaps and partner with the PMO leadership to build team competency over time.
Build and sustain strong relationships with business owners, technology partners, and executive sponsors.

18+ years of progressive experience in program/project management, portfolio management, or delivery leadership.
5+ years of experience leading and developing teams of project or program professionals.
Demonstrated track record of managing complex, multi-workstream portfolios with competing priorities.
Experience in a value-oriented or product-led PMO environment.
MBA or advanced degree in Business, Technology, or a related field.

Own the end-to-end health and performance of a defined portfolio of programs and projects.
Present portfolio status, health, and value realization to senior leadership and executive stakeholders.
Foster a high-trust, outcome-focused team culture that values accountability, learning, and continuous improvement.
Drive adoption of value-focused delivery practices, including benefits tracking, value KPIs, and outcome-based reporting.

This listing is sourced directly from Jade Global's careers page and normalized into a canonical job model.