Corporate Synergies
Customer Service Advocate (Employee Benefits)
Camden, New Jersey, United States
Sponsorship not specified$22k-$25kDetected 6 days ago
SalesforceCustomer SupportICD-10CommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.
- Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
- Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
Responsibilities
- Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
Requirements
- Experience with an insurance industry carrier, broker, or insurance related vendor.
- Exceptional verbal and written communication abilities.
- Outstanding organizational and multi-tasking capabilities.
- Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines.
- Collaborative team member.
- Adaptable and detail-oriented.
- Proficient in Microsoft Office Suite.
Nice to have
- Proficiency in Spanish (both written and spoken) is a plus.
- Three plus years' experience working in customer service/call center environment.
Skills
- Strong problem-solving skills.
Compensation
- This range represents the estimated low and high end of the salary range for this position.
Benefits
- FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
- We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
- Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
- Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
- Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
- Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
- Address member eligibility inquiries, enrollment entry and confirmation of coverage.
- Knowledge of eligibility claims, medical coding and billing, etc.
- Knowledge of benefit summaries and Benefit Plan Descriptions.
Equal opportunity
- FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
- Equal Employment Opportunity (EEO):
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This listing is sourced directly from Corporate Synergies's careers page and normalized into a canonical job model.