Affirm
Senior Manager, Programs - Global Expansion and New Initiatives
Remote US · Senior
No sponsorship$195k-$255kDetected 4 days ago
RESTProcess ImprovementCustomer SupportResearchCommunicationLean Manufacturing
Stay score
odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 71%
Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services.
Responsibilities
- Own the strategy and roadmap for how Customer Operations scales to support global expansion - new products, merchants/partners, geo launches, and channels - translating ambiguous, undefined business direction into structured programs and clear operating plans.
- Lead, coach, and develop a team spanning two or more disciplines (e.g., program management and service delivery via process/continuous improvement)
- Drive the strategy and success of large-scale, cross-area programs for operations- merchant/geo launches, automation and efficiency programs, new-product scaling - managing scope, schedule, budget, dependencies, and risk across a complex, multi-market servicing landscape.
- Partner in lock step with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery leads to run cross-functional discovery and scoping, coordinate planning, and oversee dependencies through the full program lifecycle.
- Build alignment across mid- to senior-level leaders cross-functionally
- Own portfolio-level governance (working groups, weekly/monthly business reviews) to drive awareness, issue resolution, and decision-making
- Own post-launch operational performance for the global international operations portfolio and set up rituals and roles to support global business teams with transparent performance and improvement plans across servicing and operations.
- If you need support, we're happy to help.
- Own a piece of what you build:
Requirements
- For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
- Affirm considers qualified applicants with arrest and conviction records, as required by law.
Compensation
- $195,000 - $255,000 USD.
- $173,000 - $233,000 USD.
- Employees new to Affirm typically come in at the start of the pay range.
- Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
Benefits
- Our benefits reflect our commitment to care, transparency, and flexibility.
- Health coverage at no cost:
- Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Flexible time off and generous holiday calendars help you rest when you need to.
- Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Company info
- At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
Visa & Work Authorization
- Please note that visa sponsorship is not available for this position.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.