Prove
Manager of Customer Success Team (Banking)
New York, NY
Sponsorship not specified$165k-$180kDetected 12 days ago
CybersecurityAccount ManagementForecastingProcess ImprovementOnboardingCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic Speaking
About the role
- This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue.
Responsibilities
- Drive Cross-Team Efficiency and Process Improvement: Develop and implement strategies to enhance collaboration and streamline processes across departments, ensuring overall organizational success.
- Strategic Sales Partnership for Customer Success: Collaborate with the Sales and Account Management teams to create tailored customer success and expansion plans for each client, aligning efforts to achieve revenue growth goals.
- Team Leadership and Client Management: Coach and mentor Customer Success Consultants and Managers, focusing on building strong client relationships, establishing trust, and managing existing client accounts effectively.
- Customer Success KPI Management: Capture, track, manage, and report on the customer "Pass Rate", volume changes and new revenue opportunities as a key performance indicator for customer-facing success.
- Onboarding Support: Provide support to the Implementation Manager during the customer onboarding process.
- Project Team Collaboration: Partner with internal project teams to define current and projected workflows, translating business requirements into detailed specifications.
Requirements
- Experience in cybersecurity, fintech, or fast-growing startup is required
- 8+ years in customer success or a customer facing organization with people management and leadership experience
- Strong leadership skills, including the ability to articulate strategy and establish trust
- Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking
- Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
- Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation
- Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
- Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
- Proven track record in scaling customer success organization
Compensation
- Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.
Benefits
- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
- Unlimited Vacation and Flexible hours
- Comprehensive medical benefits for you and your family ❤️
- Daily GrubHub stipend for lunch if coming into the office (US Offices)
- Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.
Company info
- When you are applying for a job at Prove, we collect and use your personal information in the job
Equal opportunity
- Employment:
- Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics
- Privacy & Data Protection:
- When you are applying for a job at Prove, we collect and use your personal information in the job application process.
Visa & Work Authorization
- for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics
This listing is sourced directly from Prove's careers page and normalized into a canonical job model.