O.C. Tanner

Manager, Corporate IT Administration

USA - Utah-Salt Lake City-Headquarters

Sponsorship not specifiedDetected 29 days ago

PythonAWSAzureA/B TestingCybersecurityAgileProcess ImprovementHRISCustomer SupportSystems EngineeringLeadershipCommunicationCollaborationMentoring

About the role

As the Manager of Corporate IT Administration, you will play a key role in ensuring the stability, security, and establishing a digital workplace platform that supports other teams and the business.
You will partner closely with other technology teams and business stakeholders to resolve complex issues, improve service delivery, and drive continuous improvement.
include:

Lead, coach, and develop a team responsible for the workplace services, including identity and access management, endpoint administration, application management, and tier 2/3 user support operations.
Support the onboarding and integration of corporate systems into SSO, ticketing platforms, Phones, Microsoft 365, and related services.
Manage administration standards and tooling for corporate devices (Windows/macOS).
Own day-to-day service delivery for corporate IT administration queues (sprints, tickets, requests, and incidents).
Define and maintain service catalog items, SLAs, escalation standards, and quality controls
Improve support processes through automation, improve/create knowledge articles, and document consistent intake/triage practices.

Demonstrated experience in people management and technical leadership.
Significant hands-on experience as a systems engineer or administrator.
Experience leading and working with offshore teams.
Experience with scripting or programming languages such as Python or PowerShell.
Knowledge of and experience with Agile methodologies such as Kanban, Scrum, and Lean.
5+ years of relevant technical experience.
5+ years of experience managing and mentoring small to mid-sized technical operations or engineering teams.
Bachelor's degree in Information Systems, a related field, relevant certifications, or equivalent experience.

Establish meaningful performance indicators for reliability, security, scalability, and operational efficiency.
Reinforce a culture where commitments are met and outcomes matter.

Establish clear roles, balanced workload management, on-call coverage, and escalation paths to ensure consistent service delivery.

Encourage a mindset of ongoing refinement-simplify systems, automate repetitive work, and use data to identify opportunities for improvement.
Create space for experimentation and innovation while maintaining a strong foundation of operational excellence.

This listing is sourced directly from O.C. Tanner's careers page and normalized into a canonical job model.