Netskope
IT Support Analyst
Saint Louis, Missouri, United States
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($51,000) is below the Level I prevailing wage of $69,930. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Computer Systems Analysts (15-1211) · Kansas City, MO-KS. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- You will be the primary hands-on technologist on our St.
- This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.
- Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
Responsibilities
- Provide L1/L2 support for endpoints and standard enterprise apps.
- Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.
- Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service.
- AI-Powered Support Operations
- Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
- Technical Support & Escalation
- Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
- Drive Continuous Improvement
- Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
Skills
- Familiarity with macOS and/or Windows troubleshooting.
- Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
- Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
- CompTIA A+, ITIL Foundations, or equivalent certification.
- Why This Role:
- Education:
- Bachelor's degree preferred
- Related network and security certifications are a plus
- Compensation:
Compensation
- $51,000 - $70,000 USD
- At Netskope, salary is one component of our competitive total rewards package.
- The salary range for this position is as listed below.
- The successful candidate's starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.
- For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
- In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program.
Benefits
- Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.
Company info
- Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.
- You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.
This listing is sourced directly from Netskope's careers page and normalized into a canonical job model.